Client Assistance

Live Technical Support

Welcome to client assistance live technical support. Using live remote assistance, a member of the support team at WSRB’s Information Technology Services Group can help you resolve technical problems without an on site visit.

How to Get Support:

Call and talk to a member of our support team, who will help determine the nature of the problem. You’ll find our contact information and hours of operation on this page.

Using a live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to diagnose and help solve the technical problem.

How It Works:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:
You are prompted to download a small virus-free plug- in.

Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Hours of Operation:
Monday through Friday
8 A.M. to 5 P.M.

Main Contact Numbers:
Phone: 734.662.2522
Toll Free: 888.876.7275
Fax: 734.662.9581

Direct Fax Numbers are available for each employee. Ask the person you are contacting for their direct fax number when sending a fax to a particular employee.