ITSG Services

If you’re too busy running your business to be a technology know-it-all, the Information Technology Services Group at WSRB can help you know what you need on demand.

Our technology consultants will help you make smart choices, providing informed and unbiased recommendations for products and services that fit your business environment.

From computer security tools to software licensing and hosted IP communication, our consultants will take the trouble out of technology. Forget about being a know-it-all. Just know that you can get the advice and the answers you need from the Information Technology Services Group at WSRB.

Computer Security Tools

It’s a dangerous world out there. Spyware, spam and viruses can undermine the integrity of your organization’s confidential information, have a negative effect on productivity, and in worst cases, bring business to a halt. Get the protection you need with our strategically planned computer systems security service. We’ll make sure that all software and hardware is current, that updates are performed regularly and that your wireless devices are using the best practices and protocols for maximum protection.
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Document Management

Gain a new level of control and security over your documents: store and retrieve documents immediately, manage versions, publish documents to the Web, automate scanning, organize email & faxes, manage projects and much more. We offer a family of solutions that are used successfully by small, medium and large businesses, enterprises, and government agencies.

Working with Document Locator, we can help you manage any kind of file that can be saved on a Windows-based file server, including Word, Excel, PowerPoint, PDF, AutoCAD, TIFF4 image files, multimedia files, and more. And because Document Locator is integrated into Windows Explorer, Microsoft Office applications, and Outlook it is intuitive to learn and use.
Product Overview

Hosted IP Communication

This hosted IP solution introduces the phone and fax to the 21st century. With a single high speed connection, you can have an integrated communication system that provides phone, fax, video and data.

The high speed connection that provides your Internet access or runs your business network can turn your computer into a phone without the phone company. The very same connection can turn your computer into a fax without the need for a stand alone machine; and your fax number is never busy.

We’ll help you streamline operations and lower expenses as you improve communication with customers, suppliers and staff. If your organization is missing the VOIP revolution, we can help you say good-bye to multiple phone and fax lines as you say hello to the ease and efficiency of hosted IP communication

Knowledge Management

Knowledge is an organizational asset; but only if you can get your hands on it. This service is designed to help businesses integrate and develop a knowledge management structure. It’s about more than saving a file to a server. Knowledge management puts information into the hands of employees precisely when they need it. Be smart. Be productive. Make informed decisions and provide better customer service because the knowledge you need is available exactly when you need it.

Software Licensing

We can help you select the right software for your business and the best licensing package to keep your programs current. We begin with an evaluation of your needs and follow-up with a recommendation that looks beyond boxed software to include a licensing agreement that protects your company from the problems of non-compliance with copyright law.

With access to multiple software companies, our licensing service offers savings of 20 –50% on each license when compared to the retail purchase of boxed software. In addition to saving money, this solution allows you to manage your money. Payments are made during the term of the license, rather than requiring an upfront purchase of the product.

We’ll help you keep your software current with product updates, consolidate software acquisition under a single agreement, reduce administrative tracking of multiple licenses, and standardize desktops for greater productivity. It’s like having a license to succeed.

Remote Access

This particular solution manages your remote environment. We will ensure that your terminal services, Virtual PC, remote desktop connections, and Citrix solutions are working correctly at top efficiency while providing the proper throughput. Other issues in your environment on other servers and workstations not related to the remote connections will be handled by your other technology consultants or internal personnel. Issues in these other environments would be passed to these other vendors in a seamless manner, keeping you worry-free about your remote connections and how they are affected by your other network services.